I received the product in the mail and a lot of the material had broken through the product seal, basically spilled out onto the bucket it was in. Since this is air clay, the material was hardended and I had to cut through it to open up container.
I emailed with pictures of the issue and was sent back instructions on how to re-soften the air clay.
So basically: "just scrape up what fell out of the package that broke on its way to you during delivery. It'll be fine. Oh, and here's five bucks."
There's a lot of places to get art supplies. I won't be shopping here again, unfortuantely!